Singing The Registration and Merchandise Blues

Yep. We know about the Registration mix ups, the merchandise that hasn't shown up, the incomplete packets, etc... And we are as frustrated as you are. Probably more!

Here's the Scoop -

In our desire to serve you better, avoid long pick up lines and not tax our volunteers, we hired a Fulfilment Company to ship all our Packet Pick Up materials. In addition, for those who paid an additional fee of $10, any additional merchandise they purchased would be shipped as well. For those who didn't pay the additional $10 fee, their additional merchandise could be picked up at the event on Friday night or Saturday morning.

For most of you, this process had gone very smoothly. You've received your registration materials in a timely manner, as well as your merchandise. You are happy and ready to ride.

For some of you - you've received the wrong merchandise, incomplete materials, someone else's registration materials, or no materials at all. You've received no merchandise, or the wrong size, or are missing something from your order.

Clearly, the Fulfilment Company as been less than - fulfilling.

Please know that we are as frustrated as you and are trying in everyway possible to remedy the situation. For those of you with questions and problems that need to be resolved, we have set up the following in Lewiston:

Merchandise Orders

Please go to the Merchandise Packet Pickup Tent  to

• Pick up your order
• Resolve any problems with your Merchandise Order

Registration Packet

Please go to the Registration Problem Resolution Tent to

• Resolve Registration Problems

We are committed to making Little Red a great experience for each and every rider. Our sincere desire is to make this process go as smoothly and quickly for everyone involved so that we can all go out and have a great ride! Please be patient with us and our volunteers as we try to sort through these problems and issues. We have spent many months working hard to make Little Red 2012 our best ever event, so plan for a little extra time if you have registration or merchandise issues that need to be resolved. Just know that we are working very hard to help you have the best experience possible. Have a bit of patience as we work through these issues and figure out solutions - and then have a great Little Red 2012!